< Home < HF-Chat ~ Whats your new ebay feedback percentage? (how screwed are u)

notfrostyjosh · : 05-20-2008, 06:53 AM

Quote:

Originally Posted by VWGTI2008

a few questions to nfj.. Can you file a non paid item strike if they have proof they paid? Couldn't you get in trouble for doing so with ebay if you do it enough times and all the buyers show proof of payment???

its late and ive been dealing with crap all day so this is going to be a little jumbly

with ebay its impossible to know what theyre going to do. i open nonpaying disputes and strike accounts if i get negs. nothings ever happened to any of my accounts over it, but i dont get that many negs or at least didnt before today. it would be pretty much impossible for a buyer to get a real person from ebay on the phone/email that could do anything about it. and there is no form that im aware of for "illegitimate non-payment strike" so i dont think there is any accountability for it.

today has been a pretty weird day for me watching feedback percentages go up and down in listings as their system updates itself and whatnot. im pretty sad to see my first account with 15,000 feedback go from 99.6% feedback to 97.3% feedback overnight cause of some lameass neutral feedback. not to mention "best match" in search is showing listings by ending time and not doing anything with dsrs. which is fine with me.

im not sure what ebay is trying to do honestly. im not sure that these new initiatives are going to make positive changes to how buyers feel about the ebay experience. there are like 6 or 7 big time totally legitimate full service vendors on ebay like grapevinehill who just do gobs of business, deliver all their items, have good customer service etc. the rest of us vary greatly from pretty good to bad very very bad. if you get rid of all the scammers on ebay there arent going to be any items left.

the biggest jaw drop for me was seeing the announcement like a week ago that mutual feedback withdrawal was no longer going to be offered. if someone leaves me a neg i go out of my way to get it removed. now since i cant do anything to remove it im certainly not going to go out of my way to fix anything. if someone receives their item, gets on the computer and leaves a neg without contacting me then why do anything to make them happy. i dont think thats going to help foster a positive buying experience.

what we sellers have been expecting is an onslaught of "unfair" negative feedback and poor ratings. that hasnt happened to me yet, but time will tell. the departure from mutual feedback withdrawal is just fucked up in my humble opinion.

im in a bad mood at the moment and i imagine the previous sentences make little sense. i just have so much to say but im not in the mood to connect ideas or make any real points.

this isnt about bitching over a .25% increase in final value fee or some bullshit boycott. this is seriously messing with everything that ebay used to be. honestly, i dont think im up for the challenge.

treasurehoard · : 05-20-2008, 07:05 AM

Quote:

Originally Posted by VWGTI2008

non powersellers can only list 200 listings a month???

sellers with a feedback score which is lower than a certain % or have a low number of feedback are limited to the number of items they can list depending on the type of items etc.

If you wanted to list a bunch of coloring books or hand made crafts you would probably be fine but you want to list items like DVD players or designer clothing you would be limited.

I don't know what these numbers are because eBay doesn't like to share ...

VWGTI2008 · : 05-20-2008, 07:06 AM

wow even amazon lets buyers remove/change feedback.

I read in the paper that on Ebay Australia, they are taking away alternate forms of payment. Only Paypal will be allowed! Paypal even cut down their losses tremendously last year to less than 2.3% or something from ~3.4%. No surprise that they take less and less responsibility for chargebacks and unauthorized transactions/lost parcels. They do this to see how it succeeds in smaller markets before bringing it over to the USA which is inevitably what they will do. Which means no competition, constant price hikes and virtually less and less protection for sellers.

I don't think ebay will go down though, if things get tough, they will revert back to pleasing sellers any way possible. I'm sure they have done all the necessary research to prove that this is the ideal way to run things.

Powersellers keep ebay afloat but if you remove or limit even half of them, it will just drastically increase business for the remaining top merchants which wouldn't necessarily hurt ebay's bottom line. If one seller goes under another gets twice as much business. Plus supply would go down and demand would go up which means higher prices and more FvF for ebay.

If anyone knows other popular auctions sites for selling items, please feel free to post the links!!

treasurehoard · : 05-20-2008, 07:25 AM

Quote:

Originally Posted by notfrostyjosh

the biggest jaw drop for me was seeing the announcement like a week ago that mutual feedback withdrawal was no longer going to be offered. if someone leaves me a neg i go out of my way to get it removed. now since i cant do anything to remove it im certainly not going to go out of my way to fix anything. if someone receives their item, gets on the computer and leaves a neg without contacting me then why do anything to make them happy. i dont think thats going to help foster a positive buying experience.

yep this is one of my biggest problems with the changes too! If I make a mistake I am more than happy to fix it.

For my errors I offer a full refund or exchange and cover the buyers return shipping. I am more than happy to do this for my mistake. The buyer should not be out shipping cost just because of my error. Many sellers would NOT do this. Sometimes I even throw in free shipping on the next purchase or another discount!

However there are many buyers who would just leave a neg and never contact me about the problem. I am only human and make mistakes at least give me a chance to make things right! Let me turn the negative experience into a positive one! If I have no reason to do it and the negative feedback cannot be removed after I go outta my way to fix the problem and make sure the buyers experience is a positive one why should I even bother.

I want my customers to be satisfied with their purchase with in reason. If there is damage stated in the description and photos of the damage and the buyer doesn't bother to read the description there is not much I can do.

I can accept returns but than you run into new problems. The reason returns on auctions are a pain is because you have 2 bidders. Each fighting over the item. The high bidder than decides they paid to much. I accept the return. Than the high bidder sees I relisted the item at the starting bid. Than the high bidder buys it again for the lower price if no one bids against them. I used to accept returns and this happened to me several times. Hell it still happens with nonpaying bidders. I have more than 1 of the same item. Buyer bids on 2 than pays for lowest priced item because no one bid against them!

You don't see people bidding on stuff at Sotheby's and than returning it.

Beeka · : 05-20-2008, 07:26 AM

Quote:

Originally Posted by mgoose

I just know most of the times i get a pair of jeans the postage on the package is usually between 12 and 18

Shipping price to Canada just gone up. 1-2 pounds with Express Mail is now $30.50.

VWGTI2008 · : 05-20-2008, 07:36 AM

I don't get it if a buyer returns something because they were unhappy with it, why would they buy the same exact item again? If it's strictly to pay less you should just block them. If a buyer wins two items they have to pay for both of them, if they choose to only buy one at that point for some odd reason, you should make a disclaimer saying they must purchase the higher priced item (just like buy one get one free is of items of equal or lesser value. ) if they refuse to buy the higher priced item, then you can refuse to sell the lower priced item and that seems completely fair imo.

treasurehoard · : 05-20-2008, 07:54 AM

^ right but you can't sort out who is returning the item for a legit reason and who returns it just to buy it again for less. Otherwise it would require blocking any one who makes a return. It would end up blocking buyers who could be potential future buyers. Plus they can always go bid again with a new account. I have reported many buyers who I blocked who bid on item w/ new accounts. eBay did nothing about them and I ended up having to sell the item to them.

Also although I put that disclaimer many people do not read and do not care. They will do what ever they want. I was just in this situation last week where a buyer purchased 2 of the exact same items. 1 was bid up to $100, the other bid up to $70 with 2 different eBay IDs. He paid for the $70 item and did not pay for the $100 item. I contacted my account manager who said to block both accounts and file a nonpaying bidder against the account that did not pay. Of course I still need to sell the item he purchased for $70 because he paid and if I do not sell it than he can file a nonperforming seller and get me in trouble with eBay. 1 unpaid item strike is not going to limit his accounts and anyways what is to stop him from just making more accounts to bid on my items again.

WeLoveDenim · 04:55 PM

Can I just say how much I HATE Ebay right now? Yeah, mine dropped a 2 full percentage points. My most recent negative, the buyer wrote me and said how they overreacted and knew they hadn't contacted me to ask for a return, which I would have granted. They contacted Ebay to see if they could withdraw the negative and they said no. I HATE EBAY. Also the SquareTrade mediation tool is gone and Mutual Feedback Withdrawal is gone so you are stuck with what people give you, even if THEY want to take it back. Aren't we sellers the ones paying Ebay all this money via our Seller fees? Why are they not being fair with both sides?

*Editted: Perhaps a blog is in order! Grr, Ebay!

kellygawtscammed · : 05-20-2008, 07:07 PM

I am not fond of the fact that neuts are now negs. No, negs are negs, neuts are neuts. They need to just do away with neuts then.

gymangel812 · : 05-21-2008, 01:49 AM

Quote:

Originally Posted by treasurehoard

Thats why you should have 1 account for buying and 1 for selling. Than you can leave what ever feedback you think is right.

Lets say that if a buyer leaves me a neg because they "think" I sell fakes that it is NOT right and NOT fair to the seller. I should be able to warn the eBay community that the buyer "thinks" with out looking at the facts.

Also what happens when I get scammed by a buyer using a stolen CC? I can't neg them to warn other sellers that this buyer is going to rip them off? So now the buyer can just scam the hell out of a bunch of sellers and they will not know any better until they get a chargeback! Sounds like BS to me!

International buyer doesn't want to pay customs fees and negs me? eBay won't remove this feedback and I can't neg them back???? wtf! This is not right. I am running a legit business I will not commit a crime to complete a transaction!

Buyer leaves neg w/ out ever contacting me to try and fix a problem???? WTH how can you leave a neg with out even giving the seller a chance to fix the problem.

Buyers and people who don't sell don't really have enough knowledge on this subject to say it is a good or bad idea. You do not know the crap that we have to put up with on a daily basis. I get people bidding on my auctions just to tie up my items because they have some grudge against me making money. These people have nothing better to do than hurt someone who is trying to run an honest and legit business. They should NOT be allowed to run around unchecked.

Its easy to say this is a great idea when you have little to no experience selling on eBay.

well said! ebay is nuts. now because of this dumb system, i have someone threatening to leave neg fb if i don't send them the item BUT they didn't pay! makes sense...

anyone found a new place to sell things, lol.

Kimberlini · : 05-21-2008, 06:08 AM

Quote:

Originally Posted by kellygawtscammed

I am not fond of the fact that neuts are now negs. No, negs are negs, neuts are neuts. They need to just do away with neuts then.

Perhaps if so many sellers hadn't responded to buyers' neutrals with a negative retaliation, then a neutral would still be a neutral.

kellygawtscammed · : 05-21-2008, 06:26 PM

Quote:

Originally Posted by Kimberlini

Perhaps if so many sellers hadn't responded to buyers' neutrals with a negative retaliation, then a neutral would still be a neutral.

That's true. And I'll admit I will send you a neg right away if you neutral me with no contact at all.

I just think they should totally do away with neutrals and its not fair to the people who went all this time with them not affecting their account and now suddenly it does.

treasurehoard · : 05-21-2008, 06:58 PM

A neutral is a negative feedback. It was originally intended to be the average feedback on eBay. Members were supposed to use positive if they were extremely happy and neutral if they were just happy. Negative if they were not happy at all. .... than users decide positive feedback was better than neutral and would rather leave that all the time. So at that point probably 10+ years ago eBay should of decided to do away with negative feedback

INSTEAD

they decided they would keep it for 10+ years. It doesn't take a genius to figure out that they should of done away with this 10 years ago and just used a 2 choice feedback system ... but thats eBay for you!

kellygawtscammed · : 05-21-2008, 07:58 PM

I can see deleted posts, btw...

WeLoveDenim · : 05-21-2008, 10:59 PM

Quote:

Originally Posted by gymangel812

anyone found a new place to sell things, lol.

Yeah - it's called the HonestMall!

I just blogged on this subject in case anyone wants to check it out - with pics of how the DSR's work.

sultrysiren · : 05-21-2008, 11:12 PM

Quote:

Originally Posted by WeLoveDenim

Yeah - it's called the HonestMall!

I just blogged on this subject in case anyone wants to check it out - with pics of how the DSR's work.

I just read the blog and that shit is really fucked up. Maybe ebay doesn't want as many power sellers so they won't have to give the discounts on fees. There is no way that Ebay would act this high handed if they had any real competition.

gymangel812 · : 05-21-2008, 11:56 PM

Quote:

Originally Posted by WeLoveDenim

Yeah - it's called the HonestMall!

I just blogged on this subject in case anyone wants to check it out - with pics of how the DSR's work.

i don't think you want 1000 video games in honestmall... lol.

kellygawtscammed · : 05-22-2008, 12:53 AM

Quote:

Originally Posted by gymangel812

i don't think you want 1000 video games in honestmall... lol.

Why not? I'll bet theres lots of gamers on HF!

wantingmore · : 05-22-2008, 02:41 AM

Quote:

Originally Posted by treasurehoard

Thats why you should have 1 account for buying and 1 for selling. Than you can leave what ever feedback you think is right.

I thought you were only supposed to have one account per household? The per household is obviously asking too much, but do they crack down on people who have more than one acct?

treasurehoard · : 05-22-2008, 02:57 AM

Quote:

Originally Posted by wantingmore

I thought you were only supposed to have one account per household? The per household is obviously asking too much, but do they crack down on people who have more than one acct?

You can sign up for more than 1 eBay account. There is even a special form to do it. The different accounts can not interact together though.

A good example is some one who runs 2 very different types of businesses on eBay.

On 1 account they might sell shipping supplies.

On another account they could sell DVDs/CDs

maybe they even have a 3rd where they sell designer clothing

Each business is different so the best idea is using more than 1 account to build a reputation on each account for handling different items. Also you might have a personal account and a business account .... there are other configurations that could also happen depending on what that particular eBay users needs are. Of course if 1 account gets suspends all of the accounts will most likely be suspended.

If your account is suspended than you are not supposed to make new accounts ... many people do anyways.

jillybean · : 05-22-2008, 03:28 AM

The positive/neutral/negative system was just stupid to begin with. They need a real rating system, like a ranking 1-5 or 1-10 or whatever. The fact that everyone has feedback in the upper 90s is silly and doesn't say much.

treasurehoard · : 05-22-2008, 04:05 AM

Quote:

Originally Posted by jillybean

The positive/neutral/negative system was just stupid to begin with. They need a real rating system, like a ranking 1-5 or 1-10 or whatever. The fact that everyone has feedback in the upper 90s is silly and doesn't say much.

I think this system is good but there is to much room for abuse by buyers and by sellers. They need to cut that abuse out. If a seller gets a neg for something that is clearly their fault they should not be able to neg a buyer. Likewise if the buyer negs the seller for something clearly stated in the listing or something like illegally devaluing the package than that feedback should be removed. The star system does rate 1 - 5 but again that system is also faulty. Over all the feedback system needs a good overhaul ....

however I don't see a problem with every seller being in the upper 90's ... as long as those sellers are providing good service and products. I think any seller who cannot maintain an upper 90's satisfaction rating should not be selling. Part of being a seller means high customer satisfaction. If customers are rating a seller bad because of their selling practices than the seller needs to change or needs to be removed from the venue .... and this needs to happen long before they drop below a 95% rating. You cannot satisfy everyone of course but if you cannot satisfy 95% of your customers than something is wrong with the way you run your business.

When I say customers above I mean customers who are not just feedback bombing you for lulz or saying you sell fakes because they "think" the item is fake or saying you will not commit a crime to complete the transaction. If these people have a legit complaint more than 5% of the time than there is something wrong with your business practices!

VWGTI2008 · : 05-22-2008, 04:39 AM

even top rated sites get a 4.5/5 or something... which is only a 90%. 99.8 is just silly.

With this new feedback system, it will kill auction style listings. People will just back out if they bid to high and walk away. I think ebay is trying to turn itself into half.com, where it encourages BIN listings (more insertion fees for them.)

Once sellers get pissed off at the buyers constantly backing out or winning and then disappearing with no real consequence, sellers will just use the BIN with the "require immediate payment option." That will eliminate 99% of the riff-raff.

Of course sellers can warn other sellers by putting a positive feedback with a neg comment. At least they let sellers leave feedback..

How can people start new accounts? They can easily link it based on address, name, CC info, paypal linkage/address, IP address and more. I don't understand unless it's by other family members/friends in different locations. It's risky starting new accounts for different purposes because if your noob account gets suspended because you have 10 feedback and are a 'suspicious new high risk' seller, your 10,000 feedback account will get suspended as well which may not get reinstated.

notfrostyjosh · : 05-22-2008, 04:44 AM

Quote:

Originally Posted by VWGTI2008

even top rated sites get a 4.5/5 or something... which is only a 90%. 99.8 is just silly.

With this new feedback system, it will kill auction style listings. People will just back out if they bid to high and walk away. I think ebay is trying to turn itself into half.com, where it encourages BIN listings (more insertion fees for them.)

Once sellers get pissed off at the buyers constantly backing out or winning and then disappearing with no real consequence, sellers will just use the BIN with the "require immediate payment option." That will eliminate 99% of the riff-raff.

Of course sellers can warn other sellers by putting a positive feedback with a neg comment. At least they let sellers leave feedback..

How can people start new accounts? They can easily link it based on address, name, CC info, paypal linkage/address, IP address and more. I don't understand unless it's by other family members/friends in different locations. It's risky starting new accounts for different purposes because if your noob account gets suspended because you have 10 feedback and are a 'suspicious new high risk' seller, your 10,000 feedback account will get suspended as well which may not get reinstated.

what are you even talking about?

VWGTI2008 · : 05-22-2008, 04:58 AM

midnight rambling, thanks for listening. my main point is that ebay and paypal are cracking down on scammers and sharing their information like never before. Starting up a dozen new accounts is a thing of the past.