This is meant to be a resource for if you bought a fake bag online, a retail store, or using a credit card.


1. Verify it is fake. Do you know it is fake for sure? How? Can you provide evidence?
2. Contact the seller and try to work things out amicably
3. If you have not received a refund by now, call your credit card or file a dispute
4. Have your bag authenticated by MyPoupette and they can fax certification letters and send one to you:
My Poupette.com
DO NOT have it authenticated at a department store such as Saks, Neiman Marcus, Nordstrom, Barney's, etc...They are likely to not help and scold you for not buying a real one from them and they most likely do not know how to tell a fake from a real one.
5. Take down info on everything! Take pictures, print pictures from the site, try not to touch the bag too much (finger prints in case it goes to court)
6. Have a letter notorized to prove the bag you bought is from the place/seller you say it is (for court)