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< Home < Drama ~ Regents Secret Refunds

 
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c0lap1nada c0lap1nada is offline
minipost: 08-02-2008, 08:31 PM
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I purchased two jeans from their Hudson Jeans sale and it came out as a duplicate order, so they sent me a refund notification. But I received two parcels today... and in total they had sent me 4 jeans. It was also the same lady who sent the two parcels on the same day... Like, does she not check what's in the two packages??? And if it's being sent to the same house, why bother with two huge boxes when she could've just sent it in one big one...

And the refund notification came out like this:
========= GENERAL INFORMATION =========

Merchant : REGENTS SECRET
Date/Time : 18-Jul-2008 11:27:49 AM
Transaction ID : 1916397766

========= ORDER INFORMATION =========
Type : REFUND
Invoice Number : RS6578
Description : Duplicate Order Refund
Total : US $170.04
Payment Method : Visa

==== BILLING INFORMATION ===
Customer ID :
First Name : xxx
Last Name : xxx
Company : n/a
Address : xxx
City : xxx
State/Province : xxx
Zip/Postal Code : xxx
Country : xxx
Phone : xxx
Fax :
Email : xxx

==== SHIPPING INFORMATION ===
First Name : xxx
Last Name : xxx
Company :
Address : xxx
City : xxx
State/Province : xxx
Zip/Postal Code : xxx
Country : xxx

The credit card is not mine, so how am I supposed to know whether or not I did receive a refund? I don't want to send the jeans back and still lose $340..
Cez1029 Cez1029 is offline
minipost: 08-04-2008, 07:04 PM
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^
why are using someone elses credit card????

sounds like you need to get the "original" credit card holder involved other wise this could easily escalate into something way more complicated.
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c0lap1nada c0lap1nada is offline
minipost: 08-05-2008, 12:55 AM
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That is because I am unable to use mine as of right now, and the person is a relative. So no, I'm secretly using someone's credit card when I'm not supposed to. Please do not misinterpret what I've typed.

And the reason I'm asking how to check whether or not money has been refunded (in other ways) is because the bill from July 07 has not been sent out yet.

---Edit: And I would also like to have more details about the whole refund/returning process from someone who has actually returned an item to Regents Secret.
Nova Nova is offline
minipost: 08-05-2008, 05:02 PM
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then ask your relative if they received a refund or not
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CutePurpleStars CutePurpleStars is offline
minipost: 08-05-2008, 05:09 PM
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Just call your relatives have them check their last statement or they can easily call the credit card company and have them check if the refund was given. Then you will have piece of mind about the issue and not have to worry about it anymore

I am surprised you did not have to send back the extra order before they gave you the refund. I don't know how that stuff works but chances are they gave you the refund already just check with the relative to confirm.
c0lap1nada c0lap1nada is offline
minipost: 08-05-2008, 05:32 PM
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^ I will have to wait, since I have already stated that the last statement received was July 07, and the order was placed on the 18th.

I suppose the only way is to wait for the latest statement to be mailed??

Thanks though.
CutePurpleStars CutePurpleStars is offline
minipost: 08-05-2008, 05:48 PM
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The credit card company has all the up to date charges and refunds you just have to call and they can get you all the information. You could I guess wait for the statement and then see if it is on there but if you want to know right now the only way would be to call and just simply ask. If the statement is through the 7th and today is already the 5th the new statement should be arriving shortly so you could wait it out

Best of luck!
c0lap1nada c0lap1nada is offline
minipost: 08-05-2008, 06:26 PM
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^ Thank you for the suggestion. If it's not sent by the end of the week I will definitely have them phone in, because I will be on vacation and I don't want the problem to drag on for a few weeks.
Nova Nova is offline
minipost: 08-05-2008, 11:43 PM
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thx cutepurplestars <3 that is basically what i was trying to say
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j1n1i14 j1n1i14 is online now
minipost: 08-08-2008, 05:35 AM
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cutepurplestars is so sweet i've noticed that she's so helpful in PayPal/return issues. much love to you, girly!
c0lap1nada c0lap1nada is offline
minipost: 08-16-2008, 10:45 PM
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Wow. So I'm finally back from vacation to check and I see that they've refunded $166. I end up paying $179 for 4 pairs of Hudson jeans. o__o
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