< Home < Drama ~ Regent's Secret - Not getting my business again

lizalyn · : 07-15-2008, 03:32 AM

During the Frankie B sale on June 25th I placed an order on a pair of shorts. They sent a 'order processed' email and charged me soon after. Not another word. Finally, yesterday I decided to send an email inquiring when my order would ship, since it had been 18 days with nothing. I received this email in response:
"Unfortunately, this style was not received. Frankie B was actually sold out. I will have to credit your card back the money. My apologies."

I mean, were they ever even going to tell me?? Rediculous. Anyway, thought I would share in case anyone else was having troubles.

designerdesire · : 07-15-2008, 03:53 PM

That's pretty bad.

At least you didn't have to fight to get your money back!

dannysgirl45 · : 07-17-2008, 04:07 PM

That sucks! I'm sorry you're not getting your shorts, but I know they have had pretty good deals in the past so I guess a mistake every now and again makes it worth it (I know probably not to you...lol...). Maybe you'll find something later on.

WeLoveDenim · : 09-25-2008, 03:45 PM

I've bought a lot of stuff from them and never had a problem. Sorry that happened to you.

Banana311 · : 10-29-2008, 11:33 PM

I have heard some negative things about that site so I stay away. Sorry you didn't get your shorts though.

WeLoveDenim · : 10-29-2008, 11:44 PM

Back in July the site was still new and had some bugs to work out. I've not had any problems and have ordered from them at least 5-7 times now.

notfrostyjosh · : 10-30-2008, 07:17 AM

yeah im in favor of websites that give me a kick back every time someone enters my referral code in too

wulfie · : 10-31-2008, 08:55 AM

How long does it normally take to ship stuff out now? And hows their customer service?

deejaycherub · : 11-02-2008, 03:29 AM

i bought a bunch of stuff from the penguin sale on 10/20/08.

after a little over a week and still being in "processed mode" i sent them an email asking what was up on 10/30/08.

haven't received even a slight hint of a reply. about to resend the email.

they're pissing me off...

wulfie · : 11-02-2008, 04:03 AM

^ Ditto. :/

WeLoveDenim · : 12-03-2008, 01:01 PM

FYI they filed bankruptcy and are no more.

wulfie · : 12-03-2008, 04:27 PM

nnnnoooooooooooooooooooooooooooooooooooooooooooo

I still had $80 in gift-certificate to use, and I didn't get 2 Penguin shirts.

WeLoveDenim · : 12-03-2008, 09:05 PM

I know, I had credits too.

partyinourpants · : 12-03-2008, 11:13 PM

Ugh this sucks! I had a HORRIBLE experience with them w/the 575 sale, I even posted pics that no one verified as authentic. I'm glad to hear they won't be scamming any more people.